Shipping policy

Shipping & Delivery Policy

Last Updated: October 18, 2026

Welcome to BATTLEONE!

At BATTLEONE, we aim to provide a smooth, reliable, and transparent shopping experience. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered across India.

1. Shipping Coverage

BATTLEONE currently offers shipping across India, subject to courier service availability.

Delivery availability may vary depending on the customer's location, postal code (PIN code), and the services offered by our logistics partners.

At present, we do not offer international shipping.

2. Order Processing & Dispatch

All orders are processed after successful order placement and payment confirmation, where applicable.

  • Orders are generally processed and prepared for dispatch within 1-3 days, excluding public holidays.

  • Orders placed after 12:00 PM, on weekends, or on public holidays may begin processing on the next business day.

  • Processing times may vary during promotional events, festive seasons, high-demand periods, or unforeseen operational circumstances.

  • Once an order is dispatched, customers will receive a shipping confirmation with tracking details, where available.

Please note: Order processing time and delivery time are separate. Delivery estimates begin once an order has been dispatched.

3. Estimated Delivery Time

We strive to deliver orders as efficiently as possible through our trusted courier and logistics partners.

Estimated delivery times depend on factors such as:

  • Delivery location and PIN code.

  • Courier partner availability and serviceability.

  • Product availability and dispatch status.

  • Public holidays, weather conditions, and logistical disruptions.

The estimated delivery timeframe, where available, will be displayed during checkout or communicated through order updates.

Delivery timelines are estimates and may occasionally change due to circumstances outside our reasonable control. If an order is significantly delayed, customers may contact our support team for assistance.

4. Shipping Charges

Shipping charges, where applicable, are calculated and displayed at checkout before payment confirmation.

  • Shipping fees may vary depending on the delivery location, order weight, and available shipping services.

  • Free shipping may be offered on selected orders or during promotional campaigns.

  • Any applicable shipping charges will be clearly displayed before completing the purchase.

  • Additional delivery-related fees, if applicable, will be disclosed before the order is placed.

Customers will not be charged undisclosed shipping fees after placing an order.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, if provided by the courier partner.

Customers can use the tracking link to monitor their shipment's progress.

Tracking updates may take 24–48 hours to appear after dispatch, depending on the courier partner.

If you experience difficulty tracking your order, please contact our customer support team with your order number.

6. Delivery Attempts & Unsuccessful Deliveries

Our courier partners will attempt delivery to the shipping address provided at checkout.

Delivery may be unsuccessful due to:

  • Incorrect or incomplete shipping address.

  • Unavailable or unreachable recipient.

  • Incorrect contact information.

  • Delivery refusal.

  • Courier service restrictions.

If an order cannot be delivered, the courier partner may attempt redelivery or return the shipment to the sender.

For undelivered or returned-to-origin shipments, please contact BATTLEONE customer support to discuss the available options for redelivery, cancellation, or refund, as applicable.

Any additional redelivery charges, where applicable, will be communicated before a new delivery is arranged.

7. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping details when placing an order.

If you notice an error in your delivery address, please contact us immediately at support@battleone.in.

Address corrections may be possible before dispatch but cannot be guaranteed once the shipment has been handed over to the courier partner.

We will make reasonable efforts to help resolve address-related delivery issues.

8. Delayed, Lost or Damaged Shipments

Although we work with delivery partners to ensure safe and timely deliveries, occasional shipping issues may occur.

If your order is delayed, lost, arrives damaged, or is marked as delivered but has not been received, please contact our customer support team.

Provide the following information:

  • Order number.

  • Registered email address or contact number.

  • Description of the issue.

  • Relevant photographs, if the package or product is damaged.

Our team will review the issue, coordinate with the logistics partner where necessary, and assist with an appropriate resolution.

Eligible refunds, replacements, or other remedies will be handled in accordance with our Returns & Refunds Policy and applicable Indian consumer protection laws.

9. Order Changes & Cancellations

Customers may request order cancellation within 15 minutes of placing an order.

To request cancellation, contact support@battleone.in with your order details as soon as possible.

Once an order has been processed or dispatched, changes or cancellation may not be possible through the standard cancellation process.

If an order has already been dispatched, customers may request assistance from our support team regarding available options.

Approved cancellations and applicable refunds will be processed in accordance with our Returns & Refunds Policy.

Nothing in this section limits any rights available under applicable consumer protection laws.

10. Returns & Exchanges

Returns and exchanges are governed by our separate Returns & Refunds Policy.

Eligible return requests may be submitted within 7 days of delivery, subject to the applicable product conditions and return requirements.

Customers are responsible for arranging return shipping for standard customer-initiated returns unless otherwise agreed or required by law.

For defective, damaged, or incorrectly delivered products, please contact our customer support team for further assistance.

11. Public Holidays & Unforeseen Circumstances

Processing and delivery times may be affected by:

  • National or regional public holidays.

  • Extreme weather conditions.

  • Transportation disruptions.

  • Courier service interruptions.

  • Events beyond our reasonable control.

BATTLEONE will make reasonable efforts to communicate significant delays and assist customers in resolving delivery-related concerns.

12. Contact Information

For shipping inquiries, order tracking, delivery concerns, or assistance with your purchase, please contact:

Brand Name: BATTLEONE

Customer Support Email: support@battleone.in

Phone: +91 95208 87725

Registered Business Address: Rampuri, Muzaffarnagar, Uttar Pradesh – 251002, India

Website: https://battleone.in

We are committed to assisting customers with their orders and providing a reliable shopping experience.

BATTLEONE reserves the right to update this Shipping & Delivery Policy to reflect changes in shipping services, operational processes, or applicable laws. Any updated policy will be published on our website with the revised date. Changes will not retrospectively remove customers' applicable legal rights.