Refund policy

Returns, Refunds, Exchanges & Cancellation Policy

Last Updated: October 18, 2026

At BATTLEONE, we aim to make shopping simple, transparent, and reliable. We understand that sometimes a product may not fit correctly, meet your expectations, or arrive with an issue.

This policy explains how customers can request returns, refunds, exchanges, and cancellations for products purchased through https://battleone.in.

1. Return Eligibility

BATTLEONE accepts eligible return requests within 7 days from the date of delivery.

Customers may request returns for reasons including:

Incorrect size or fit.
Colour or style not meeting expectations.
Change of preference.
Incorrect product delivered.
Damaged, defective, or materially misdescribed product.

For standard returns, the following conditions apply:

The product must be unused, unwashed, and unworn, except for reasonable trying on to check fit.
Original brand tags and labels must remain attached.
The product must be free from stains, odours, alterations, and customer-caused damage.
The product should be returned with its original packaging and accessories, where applicable.
Valid proof of purchase or an order number must be provided.

All standard returns are subject to verification and quality inspection.

Claims involving defective, damaged, incorrect, or misdescribed products will be handled separately in accordance with applicable consumer protection laws.

2. How to Initiate a Return

To request a return, email support@battleone.in within 7 days of delivery.

Please provide:

Your BATTLEONE order number.
Your registered name and contact details.
The product you wish to return.
The reason for the return.
Supporting photographs, where relevant.

Our support team will review your request and provide return instructions.

Do not ship any product before receiving return instructions from BATTLEONE.

Once approved, customers will receive the appropriate return instructions and return address.

3. Return Pickup & Self-Shipping

BATTLEONE offers two methods for approved returns.

A. Reverse Pickup

Where courier service is available, BATTLEONE will arrange a reverse pickup.

The first approved reverse pickup for an order is free.
Reverse pickup availability depends on the customer's PIN code and logistics partner.
Customers must keep the product securely packed and ready for collection.
Customers must provide accurate pickup details and remain reachable.
Failed pickup attempts may be rescheduled subject to courier availability.
Once your return request is approved, BATTLEONE will provide the designated return shipping address and instructions. Please do not send products to our registered business address unless specifically instructed by our support team.

Additional optional pickup requests may involve shipping charges, which will be communicated and agreed upon in advance.

B. Self-Shipping

If reverse pickup is unavailable, customers may return eligible products through an approved self-shipping arrangement.

The return address will be provided by BATTLEONE after approval.
Customers should use a reliable, trackable courier service.
Courier receipts and tracking information should be retained.
For preference-based returns, customers are responsible for self-shipping charges unless otherwise agreed.
For verified defective, damaged, incorrect, or misdescribed products, BATTLEONE will arrange a suitable return solution without imposing standard return-shipping costs on the customer.

BATTLEONE is not responsible for loss during customer-arranged return transit where the loss is not attributable to BATTLEONE, subject to applicable consumer rights.

4. Return Charges

BATTLEONE does not charge a percentage-based restocking fee for approved standard returns.

First approved reverse pickup: Free, where available.
Standard self-shipping: Customer bears shipping costs unless otherwise agreed.
Additional optional pickup or shipping arrangements: Any applicable charge will be communicated before acceptance.
Verified defective, incorrect, or damaged products: No standard return charges.

No undisclosed return-handling fees will be deducted from approved refunds.

5. Size & Colour Exchanges

BATTLEONE accepts eligible exchange requests within 7 days of delivery.

Customers can request:

A different size of the same product.
A different available colour of the same product.

Exchange eligibility is subject to product condition, quality verification, and stock availability.

Free First Exchange

BATTLEONE offers one free approved exchange per order.

No exchange-processing fee applies to the first approved exchange.
Reverse pickup is free for the first approved exchange where serviceable.
Standard outward shipping for the replacement product is free for that exchange.
Where reverse pickup is unavailable, customer-arranged return shipping may still be payable for preference-based exchanges.
Additional exchanges may be subject to shipping charges disclosed and agreed upon in advance.

Exchange Conditions

The original product must satisfy the standard return conditions.
Requested sizes and colours must be in stock.
The original item must be received and approved before the replacement is dispatched.
Exchanges are normally limited to a variant of the same product.
Any difference in price between variants will be communicated and resolved before the exchange is processed.

If the requested size or colour is unavailable, customers may choose another available eligible variant or request an applicable refund.

6. Damaged, Defective, Wrong or Missing Items

Customers are encouraged to inspect their order immediately upon delivery.

If an order contains a damaged, defective, incorrect, or missing product, contact support@battleone.in as soon as reasonably possible.

Please include:

Order number.
Description of the issue.
Clear product photographs, if available.
Packaging photographs, where relevant.

Our team may request reasonable additional evidence to investigate the issue.

An unboxing video may help verify certain concerns but is not mandatory for submitting a complaint.

For verified issues attributable to BATTLEONE, we will offer an appropriate remedy, such as replacement, exchange, or refund, in accordance with applicable Indian consumer protection laws.

Standard return charges will not be applied to these cases.

The seven-day preference-return period does not remove any statutory rights concerning defective, incorrect, damaged, or misdescribed products.

7. Return Inspection & Approval

All returned products undergo quality inspection.

The inspection may verify:

Product identity and order details.
Original tags and labels.
Signs of washing, excessive wear, or alterations.
Product condition and completeness.
Any reported damage or manufacturing defect.

If the product meets the applicable return requirements, the return will be approved.

If a standard return does not meet the eligibility conditions, BATTLEONE may decline the request and explain the reason to the customer.

Customers will be contacted regarding available arrangements to receive an ineligible returned product back.

Inspection decisions will not override applicable consumer rights.

8. Refund Processing Timeline

Once a return has been received, inspected, and approved, BATTLEONE aims to initiate the refund within 5–7 business days.

For cancellations and other refunds not requiring a physical return, the timeline begins after the refund is approved.

After initiation, additional processing time may be required by the customer's bank or payment provider.

Customers will be notified when their refund is initiated.

If a refund has not been received within the communicated timeframe, customers should contact our support team with their order number.

9. Refund Methods

Prepaid Orders

For purchases made through UPI, debit cards, credit cards, net banking, or other supported prepaid payment methods, approved refunds will ordinarily be processed to the original payment method.

Cash on Delivery (COD)

Where COD is available, approved refunds will be processed through bank transfer.

Customers may be asked to provide:

Account holder name.
Bank account number.
IFSC code.

These details must be provided only through the secure process communicated by BATTLEONE.

BATTLEONE will never request banking passwords, card PINs, CVVs, or OTPs to process a refund.

10. Refund Amount & Deductions

For approved standard preference-based returns:

Refunds are calculated using the actual product amount paid after applicable discounts.
No percentage-based restocking fee will be deducted.
Shipping or COD service charges separately disclosed at purchase are ordinarily non-refundable when the relevant service has been completed.
Customer-paid self-shipping costs are ordinarily non-refundable for preference-based returns unless otherwise agreed.
Previously disclosed promotional conditions may affect refunds involving partial returns of bundled offers.

For defective, incorrect, undelivered, or otherwise non-compliant orders, BATTLEONE will provide the appropriate refund and applicable shipping-charge reimbursement in accordance with Indian consumer protection laws.

Refund calculations will be communicated where adjustments are applicable.

11. Sale, Discounted & Promotional Products

Products purchased during sales, festive offers, seasonal promotions, or discount campaigns remain eligible for standard returns and exchanges, provided they meet the relevant conditions.

The standard seven-day return window applies.
Refunds are based on the actual discounted price paid.
Exchange requests depend on available sizes and colours.
Clearly disclosed promotional bundle conditions may apply to partial returns.

Products will not be excluded from standard returns solely because they were purchased at a discount.

12. Multiple Products & Partial Returns

Customers may return one or more eligible items from an order containing multiple products.

Each product must satisfy the applicable return conditions.

Where an order qualifies for a promotional discount based on the purchase of multiple products, returning only part of the order may affect the promotion.

Any applicable adjustment must follow the offer conditions disclosed before purchase.

BATTLEONE will communicate relevant adjustments before completing the refund.

13. Order Cancellation

Customers may request cancellation within 15 minutes of placing an order.

To request cancellation, email support@battleone.in with your order number.

Cancellation Conditions

Requests submitted within 15 minutes will be accepted under the standard cancellation process.
Requests received after 15 minutes may be accepted if the order can still be cancelled operationally.
Once an order has been dispatched, cancellation through the standard pre-dispatch process may no longer be possible.
After delivery, customers may request an eligible return under this policy.
No standard cancellation fee will be imposed on approved cancellations.

Refunds for Cancelled Orders

Approved prepaid cancellations will be refunded through the original payment method.
Refund initiation normally takes 5–7 business days after approval.
For unpaid COD orders, no payment refund is necessary.

If BATTLEONE cancels an order because of unavailable stock or inability to fulfil the purchase, an applicable full refund will be initiated without cancellation charges.

Nothing in this section limits cancellation or refund rights available under applicable law.

14. Undelivered, Lost or Returned-to-Origin Orders

If an order is lost during transit, cannot be delivered, or is returned to its origin, BATTLEONE will investigate the issue with the logistics partner.

Depending on the circumstances, customers may be offered:

Another delivery attempt.
Reshipment to a confirmed address.
Cancellation and an applicable refund.

If delivery failed because of incorrect address information, repeated customer unavailability, or delivery refusal, additional redelivery charges may apply only where properly disclosed and agreed upon.

Orders lost or undelivered due to issues attributable to BATTLEONE or its logistics partners will not attract standard return deductions.

Remedies for failure to deliver within an applicable agreed or stated timeframe will be provided in accordance with consumer protection laws.

15. Non-Returnable Conditions

Standard preference-based returns may be declined where:

The product has been substantially worn, washed, or altered.
Damage occurred due to improper customer handling.
Original tags have been removed.
The returned item does not match the original purchased product.
Required product components or accessories are missing.
A legally permissible product-specific hygiene restriction was clearly disclosed before purchase.

These conditions do not remove statutory rights concerning defective, damaged, incorrect, or misdescribed goods.

16. Return Packaging & Customer Responsibilities

Customers should:

Raise standard return requests within seven days of delivery.
Follow return instructions provided by BATTLEONE.
Securely package products to prevent transit damage.
Retain return courier receipts and tracking information.
Provide correct pickup and contact details.
Avoid shipping products without return authorisation.

BATTLEONE may conduct reasonable verification to prevent fraudulent returns or incorrect refund claims.

Any rejection will be accompanied by an explanation.

17. Customer Support & Complaint Resolution

For assistance with returns, exchanges, refunds, cancellations, or delivery-related issues, contact:

Brand/Business name: BATTLEONE

Customer Support Email: support@battleone.in

Phone: +91 95208 87725

Registered Business Address: Rampuri, Muzaffarnagar, Uttar Pradesh – 251002, India

Website: https://battleone.in

If your issue remains unresolved, you may request escalation by replying to the existing support correspondence.

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable e-commerce consumer protection requirements.

18. Consumer Rights & Applicable Law

This policy applies to purchases through the BATTLEONE website for delivery within India.

Nothing in this policy excludes, limits, or overrides rights available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as amended and applicable, or other relevant Indian laws.

In particular, legal remedies relating to defective goods, incorrect products, misrepresentation, deficient services, or failure to deliver are not restricted by the standard preference-return window or inspection conditions.